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Technology

Call Center Technology

The Enroll Force Call Center combines state-of-the-art technology with a highly-trained call center management team of internal representatives and remote digital agents. The call center uses the latest reporting mechanisms to track and prevent employee wait times. Employees are given a dedicated 800-number to call and will always speak to a Enroll Force representative who is knowledgeable about the employee benefits package in question, as all are client-specific experts. The figure below shows an example of the Enroll Force call center routing flow:

The Enroll Force Call Center has the following features:

• Customized communication materials and enrollment training to ensure employees are as educated as possible for their benefits enrollment
  
• Dedicated 800# for each client that provides more personalized message and feel to call
  
• PIN# and voice stamp recording technology which eliminates the need for “wet signatures” with most major insurance carriers
  
• Calls are recorded and archived for 7 years for protection of the employee, employer, and benefit counselor

Other Technologies

Enroll Force utilizes numerous other technology platforms such as high-tech laptops and a web-based enrollment system. These technologies ensure that all enrollment processes are highly efficient, user friendly, and allow for 100% tracking of all enrollment tasks. For more information regarding our technology platforms, call or contact us via .